Refund policy

Eligibility for Refunds and Replacements

We offer refunds or replacements only for defective, damaged, or misprinted items. Buyer’s remorse or incorrect orders due to customer errors are not eligible for refunds.

Requesting a Refund or Replacement

To request a refund or replacement, please follow these steps:

1. Contact Us: Email us at vecis@muzikasvecis.com within 30 days of receipt.

2. Provide Evidence: Include a clear photo showing the issue along with your order details.

3. Review: We will review your request and respond within 3-5 business days.

Return Shipping Costs

• If the issue is confirmed to be a defect or error on our part, we will cover the return shipping costs.

• For all other returns, customers are responsible for return shipping costs.

Refund Process

Once your request is approved, refunds will be processed to your original method of payment within 7-10 business days.

Contact Information

For any questions or concerns regarding refunds or replacements, please contact us at vecis@muzikasvecis.com.